We adhere to the principle of not selling machines and equipment that we cannot repair ourselves.
We provide high-level services that match the actual situation in Thailand by Japanese and experienced Thai engineers. We have a system in place to quickly respond to customer requests for all of the equipment we handle. In particular, we are preparing to dispatch experienced staff as quickly as possible to deal with failures of the equipment we handle. In addition, we promise thorough comprehensive support for the equipment we sell. At our own factory, we also undertake large-scale construction work such as designing and manufacturing labor-saving equipment, and repairs and overhauls that cannot be handled at the customer’s factory.
Emergency response
Three engineering teams patrol at all times. Even in an emergency, there is always a Japanese person in charge, so you can rest assured. Expedited arrangements are possible.
Troubleshooting
We always have a full inventory of parts, and in the event of a breakdown, we can quickly repair it by replacing parts, which reduces the need to replace machines unnecessarily. We always have a full inventory of parts, and in the event of a breakdown, we can quickly repair it by replacing parts, which reduces the need to replace machines unnecessarily.
Using a substitute machineUsing a substitute machine
During repairs, if we have inventory, we ask that you use used machines as substitutes, in order to keep the customer's production lines as uninterrupted as possible. During repairs, if we have inventory, we ask that you use used machines as substitutes, in order to keep the customer's production lines as uninterrupted as possible.
Design and manufacture of automation/labor-saving equipment and dedicated machines
Since we design and manufacture dedicated machines at our own factory in Thailand, we are able to customize design and manufacture with short delivery times and low costs that match the environment and actual conditions of the customer's factory. In addition, after-sales service such as maintenance and repair after delivery is also thorough. At our own factory, we also undertake large-scale construction work such as designing and manufacturing labor-saving equipment, and repairs and overhauls that cannot be handled at the customer's factory. Since we design and manufacture dedicated machines at our own factory in Thailand, we are able to customize design and manufacture with short delivery times and low costs that match the environment and actual conditions of the customer's factory. In addition, after-sales service such as maintenance and repair after delivery is also thorough. At our own factory, we also undertake large-scale construction work such as designing and manufacturing labor-saving equipment, and repairs and overhauls that cannot be handled at the customer's factory.
Excellent Staff
The main role of Japanese factory workers in Thailand is to manage the factory, and it is difficult to explain the details of equipment operations and malfunctions to Thai staff, and the reality is that it is difficult to find the time to do so. Most of our Thai staff are experienced engineers with more than 10 years of experience, and are familiar with various cases related to Japanese machinery, so we can talk directly with Thai staff without going through a Japanese person. can proceed. You can reduce wasted time without bothering Japanese people.
